When will I get paid if I have requested a Manual Withdraw?
If you request a manual withdrawal, the coins will be sent to your wallet within 6 hours of you initiating the request.
When will I get paid if I have requested an Instant Withdraw?
If you request an instant withdrawal, the coins will be sent to your wallet within 15 minutes of you initiating the request.
How can I change my Email address?
Send a request for technical support. You will be able to change your email address only if the email that is currently attached to your account is invalid or it is bouncing our emails back.
Where can I see my referral link or my referrals?
By clicking on the button that says REFER in the top menu.
How do I refer my friends?
Share your referral link with your friends and ask them to visit it and create an account. On doing so, they will be automatically added as your referral and you will get 20% of their free coin winnings as commission! Nothing will be deducted from their account, we pay the 20% out of our pocket. If you do not know how to get your referral link, please see the question above.
I have lost/wish to reset my password?
Please go to the login page and click on the link that says Forgot Password in the login box.
Why does the amount of coins that you can win, keep changing?
The amount of coins that you can win with FLY-BTC depends on the current coin price and the biggest prize is fixed at US$200 and the other prizes in proportion to it. So, when the price of a coin goes down, the reward amount calculated in coins goes up and the other way round is also true. So, regardless of the current coin price, you have a fair chance of winning US$200 in coins on each roll.
Can you reverse a payment that has already been sent?
Unfortunately coin payments are irreversible and so once a payment has been sent, we have no way of getting it back. You should ensure that the correct withdrawal address is specified in the PROFILE page before requesting a payment or enabling auto-withdraw.
Where can I check my activity on this website?
By clicking on STATS in the above menu and then on PERSONAL STATS.
How can I keep my account secure?
By using a strong password, not re-using the same password on any other website and not sharing your password with anybody else. We recommend using a password manager like LastPass to create and store your passwords. If you do not use these security practices and your account gets hacked, we shall not be able to help you.
How can I contact you?
Get in touch Please read the questions above before sending us an email.
We receive hundreds of emails everyday and do not have the resources to reply to all of them, so we have a policy of not responding to emails asking questions that have already been answered on this page.